This Privacy Policy explains how Bachmann Group Pty Ltd (“we”, “us”, “our”) collects, uses, stores and discloses personal information, and how you can access or correct your information or make a privacy complaint. We aim to handle personal information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (to the extent they apply to us).
1) What is personal information?
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2) What we collect
The type of personal information we collect depends on how you interact with us. It may include:
- Identity and contact details: name, email, phone number, position, employer.
- Service and site details: service addresses, access/attendance details, maintenance requests, photos you provide of issues/works, and related notes.
- Accounting and billing details: invoicing information, transaction references, and records required to provide bookkeeping/accounting support.
- Communications: emails, messages, call notes, and support tickets.
- Website data: IP address, device/browser data, pages visited, and cookies/analytics data (see “Cookies” below).
We generally do not seek to collect sensitive information (e.g., health information). If we must collect it for a specific purpose, we will take additional steps as required.
3) How we collect personal information
We may collect personal information:
- directly from you (forms, email, phone, in-person, portals);
- from your organisation (where you are a contact person);
- from third parties you authorise (e.g., software providers, payment providers, site contacts, contractors), or from publicly available sources where appropriate.
4) Why we collect, use and disclose personal information
We collect, use and disclose personal information to:
- provide and manage technology services, accounting/bookkeeping, and maintenance services;
- communicate with you, respond to enquiries, quote and schedule work, and manage service delivery;
- issue invoices, process payments, manage accounts and maintain records;
- improve our services, internal operations, and website experience;
- manage legal, regulatory, and risk obligations, and to resolve disputes.
5) Who we disclose personal information to
We may disclose personal information to:
- service providers (e.g., cloud hosting, email/collaboration tools, accounting platforms, job/ticketing systems);
- payment processors and financial institutions (where relevant);
- contractors/subcontractors engaged to deliver maintenance or technical services (only what they need to perform the work);
- professional advisers (lawyers, accountants, insurers);
- regulators, law enforcement, courts, or other parties where required or authorised by law.
We do not sell personal information.
6) Overseas disclosure
Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
7) Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure (including access controls and secure systems). We retain personal information only as long as needed for the purposes described above, or as required by law, then we de-identify or securely destroy it where practicable.
8) Data breaches
If a data breach involving personal information occurs, we will assess it and respond in line with legal requirements, including notifying affected individuals and the OAIC where an “eligible data breach” is identified under the Notifiable Data Breaches (NDB) scheme (where applicable).
9) Access and correction
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse access in limited circumstances permitted by law.
10) Marketing and opt-out
We may send service updates or communications relevant to our relationship with you. If we send marketing messages, you can opt out at any time by using the unsubscribe method provided or contacting us.
11) Cookies and analytics
Our website may use cookies and analytics tools to understand usage and improve performance. You can manage cookies through your browser settings; disabling cookies may affect some site functionality.
12) Complaints
If you have a privacy concern or complaint, contact us using the details on our website (attention: Privacy). Please include enough detail for us to investigate. We will respond within a reasonable time frame.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).
13) Changes to this policy
We may update this Privacy Policy from time to time by publishing the updated version on our website.